Shipping & Returns

Shipping Policy
  1. Delivery will be complete when we deliver to the address which you specify when ordering.

  2. Unless otherwise stated, delivery dates given on our website are estimates only. If you are a Consumer, we have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay. If you are not a Consumer, we have no liability for any losses arising from delay in delivery.

  3. If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact us to arrange re-delivery. If nobody is available to receive the goods, we will use reasonable efforts to follow any special delivery instructions you have provided.

Return & Cancellation
  1. If you are a Consumer, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our website.

  2. There is no right to cancel contracts for the supply of goods liable to deteriorate or expire rapidly. This applies to most of the goods we supply.

  3. If you do have the right to cancel, the following instructions apply:

  4. You have the right to cancel this contract within 14 days without giving any reason.

  5. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the first delivery of goods in the case of recurring orders).

  6. To exercise, you must inform us of your decision to cancel this contract by a clear action or statement. This includes choosing to cancel your account via the ‘My Account tab in your cooked account, contacting our customer care team via the ‘Contact Us’ button at the bottom of the Homepage and requesting for your account to be cancelled, or calling our customer care team to ask for an account cancellation.

  7. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.